Privacy Policy

This Privacy Policy for Ocean Dunes Operations Pty Ltd and its associated entities (Company, we, us or our) describes how and why we might collect, store, use, and/or share the information of our guests and clients (you or your).

By using our services, you agree to be legally bound by this Privacy Policy.

WHAT INFORMATION DO WE COLLECT

1. We will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.
2. You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.
3. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, chance your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
4. Closed circuit televisions (CCTVs) may be operated throughout any of the Company’s sites, including any clubhouse or links operated by the Company.
5. We may collect your personal contact information for the purpose of facilitating any investigation by security or a Company staff member related to any breach of Company policy or procedure, if you are injured on Company property, or if you are witness to an incident.
6. Additionally, we may also collect any other information you provide while interacting with us.

HOW WE COLLECT YOUR INFORMATION

1. We collect information from you in a number of ways, including when you:
   • visit our website at oceandunes.com.au or any website of ours that links to this Privacy Policy;
   • engage in business activities with us including sales, marketing or events; and
   • interact with us in person.

HOW DO WE PROCESS YOUR INFORMATION

1. We may use information collected from you to provide you with additional details our products or services. We may also promote new products, services and events available to you.
2. We will only use your information for the purposes that you consent to. This may include:
   • to conduct and improve our businesses and improve the customer experience;
   • for marketing and promotion purposes, such as updates and offers about our products and service;
   • to research and develop our products and services;
   • to identify and contact you and manage our relationship with you;
   • to assist us in conducting the day-to-day operations of our business;
   • to communicate with you by telephone, email, text or mail; and
   • to comply with any legal obligations as required.
3. We may be required to disclose your information to comply with any legal requirements, such as regulation, court proceedings or in response to a law enforcement agency request.

4. If there is a change of ownership of the Company, we reserve the right to transfer our user databases with any personal information collected to the extent permitted by law.

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

1. We may disclose your information to any of our employees, officers, insurers, professional advisers, agents or suppliers as reasonably necessary for the purposes set out in this Privacy Policy.
2. We will protect any information we disclose in accordance with this Privacy Policy.

HOW DO WE SECURE YOUR INFORMATION

1. We are committed to ensuring that the information you provide to us is secure. To prevent unauthorised access, we have procedure in place to protect the information collected from misuse, interference, loss, modification and unwarranted disclosure.
2. Any transmission or exchange of information is done at your own risk. While we take the necessary precautions to protect your information, we cannot guarantee the security of any information you send to or receive from us. Despite our efforts to prevent unauthorised disclosure, we cannot ensure that your personal information will not be shared in a manner inconsistent with this Privacy Policy.

ACCESS AND REMOVAL OF YOUR INFORMATION

1. You may request to access or remove the details of your personal information that we hold by emailing us at enquiry@oceandunes.com.au
2. We reserve the right to refuse to provide or remove any information we hold about you, in certain circumstances as set out in the Privacy Act 1988 (Cth).

CHANGES TO PRIVACY POLICY

1. Please be aware that we may change or update this Privacy Policy at any time. Modifications will be effective immediately as soon as they are posted on our website.

COOKIES

1. We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site.
2. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.

MAKING A PRIVACY COMPLAINT

1. We take our obligations under the Privacy Act 1988 (Cth) and any of your complaint seriously. You may submit your complaint by emailing us at enquiry@oceandunes.com.au. We will investigate and response after receiving your complaint.